PODCAST:The AI in Business Podcast
TITLE:Driving Patient Access and Decreasing Tech Debt in Healthcare with AI - with Aaron Chamberlain of Intermountain Health
DATE:2024-01-02 00:00:00
URL:
MODEL:gpt-4-gizmo
In the episode of "The AI in Business Podcast" titled "Driving Patient Access and Decreasing Tech Debt in Healthcare with AI," hosted by Matthew DeMello, Senior Editor at Emerge Technology Research, the guest is Aaron Chamberlain, Senior Medical Director of the Musculoskeletal Clinical Program at Intermountain Health. Intermountain Health is a non-profit healthcare system based in the Intermountain West, primarily in Salt Lake City, Utah, and operates over 350 clinics and 30 hospitals.
The episode focuses on the challenges healthcare leaders face in enhancing patient access and outcomes. Aaron Chamberlain discusses how emerging generative AI capabilities can aid healthcare systems in reducing the administrative burden on doctors and improving patient interactions.
Key Points Discussed in the Podcast:
Challenges in Healthcare: The healthcare system in the U.S. is complex, making it difficult for patients to navigate. Patients often find it challenging to understand where to go for help and how to get to the right provider.
Role of AI in Patient Experience: The podcast discusses the potential of AI in transforming patient experiences. Unlike banking or customer services, healthcare involves critical and life-impacting decisions, making the integration of AI a sensitive and crucial matter.
Improving Navigation with AI: One of the significant challenges in healthcare is navigating patients through the system efficiently. AI can be utilized to guide patients more seamlessly, making healthcare more accessible and reducing unnecessary visits and costs.
Real-Time Data in Healthcare: The integration of real-time data in healthcare is still evolving. Real-time data can significantly impact setting up patient appointments and ensuring they receive the care they need promptly.
Balancing Innovation and Tech Debt: The podcast addresses the concern of tech debt in healthcare and the hesitation to adopt new technologies. Intermountain Health's approach involves piloting innovations in a controlled environment, ensuring no compromise on clinical best practices, and scaling solutions appropriately.
Patient Expectations and Compliance: The healthcare industry is increasingly recognizing the need to improve patient experiences. While patient expectations might not be very high due to the complexities of the healthcare system, there's a growing effort within the industry to enhance these experiences.
Generative AI and Compliance: The discussion also touches on the potential and challenges of using generative AI in healthcare, including ensuring compliance with regulations and maintaining accurate, reliable information.
The episode concludes with recommendations for other relevant podcast episodes on AI's intersection with healthcare, providing further insights into the challenges and advancements in using AI to improve patient experiences and healthcare outcomes.
